Page 35 - UFRA Straight Tip Spring 2021 - Volume 22 Issue 2

Is my conversation confidential and secure?
The SafeUT Frontline app is protected by a password that you create. This password ensures your privacy. Our counselors will only have information you choose to share with them. If you do choose to share identifying information and are at risk for serious harm, our counselors may get additional help to keep you safe. The app does not store any of your personal identifying information or data so you can feel secure in using the app.
What happens when I use the “Call – CrisisLine” button?
Some app users might prefer to have a conversation over the phone with our crisis counselors. Tapping this button on the app will open the phone feature on your device and automatically add the SafeUT Frontline toll-free number to your screen. All you need to do is press the dial button to start the call. You can call us 24/7/365 and be connected immediately.
How will the clinicians know what I go through as a Frontline worker?
All of our clinicians have gone through extensive cultural sensitivity training to understand the unique situations law enforcement, fire/EMS, and healthcare workers may experience on a daily basis.
What defines a crisis?
A crisis is a time of intense difficulty, trouble, or even danger when someone is unable to use effective coping and problem-solving skills.
A crisis might mean something different to you than it does to someone else. Every person reacts differently to stressful situations. These reactions can include:
 thoughts about suicide
 stress
 depression
 anxiety
 concerns about a loved one
 drug or alcohol use
 addiction
Crises can be caused by:
 grief and loss
 financial difficulties
 impacts of domestic/interpersonal violence or abuse (including emotional, physical, or sexual abuse)
 traumatic experiences related to your work
 social climate within community
Who should use the chat feature?
Utah healthcare providers, fire/EMS, and law enforcement personnel who feel like they're in crisis, are overwhelmed, have an upsetting problem they need to talk through, or may be thinking about suicide should use the chat feature.
What are common issues or reasons people use the app?
Some common issues our counselors support through the app include:
 personal stress
 work related stress
 burnout
 anxiety
 depression (PTSD, PTSI)
 self-harm
 drug and alcohol problems
 relationship issues
 thoughts of suicide
 and more
My question wasn't answered here. What should I do?
Please feel free to contact our project facilitator, Will Leavitt, at will.leavitt@hsc.utah.edu.
Spring 2021 | 33